We design our bottles to be durable, functional, and ready for everyday use.
To support that promise, all CIVAGO stainless steel bottles, tumblers, and mugs are covered by a One-Year Limited Warranty, which protects against defects in materials and workmanship. If something isn’t right, we’ll make it right.
If your ClVAG0 product arives with a manufacturing aw or defectin materials or workmanship, we wllreplace the defctive part (or the enire product if needed) al
no cost to you.
Our waranly apies to producls that are used and cared for according to their inlended purpose and care instruclions.l does not cover accidental damage, misuse
or improper care.
Our warranty covers CIVAGO products purchased directly from our ofhcial website or authorized retailers only.
The bottle portion of customized CIVAGO products is covered under our standard One-Year Limited Warranty.
Artwork, printing, and engraving are not covered under warranty, as minor fading or wear is considered normal.
All special-edition and limited-edition CIVAGO products are covered under the same warranty.
If the original design is discontinued, we will offer a comparable product of equal value as a replacement.
Our warranty does not cover:
· Normal wear and tear (scratches, dents, chips, or faded paint)
· Accidental damage (drops, impacts, misuse)
· Cosmetic damage that does not affect function
· Odors, mold, or rust caused by improper cleaning or storage
· Lost or stolen items
· Third-party modifications or accessories
· Products purchased from unauthorized sellers or second-hand marketplaces
CIVAGO products are covered by a one-year limited warranty.
If your item qualifies for warranty replacement, we will offer a fair resolution based on product availability.
1 - Gather proof of purchase such as a receipt or order confirmation.
2 - Show us the issue with a photo or short video.
3 - Submit a warranty claim form with your details.
4 - Send your product (if required) — shipping costs will be covered if a return is requested.
Once approved, we will replace the defective part or product at no cost to you.
This warranty is non-transferable and excludes all implied warranties.
CIVAGO is not liable for incidental or consequential damages of any kind.
