Contact Us

We're here to help with any questions about your order, product care, or brand support.

Our team typically replies within 24 hours.

Email Support

support@civago.com

• Response time: 12-24 hours

• Order issues, warranty, returns, product questions

Live Chat (Recommended)

Available Monday-Friday

9:00 am - 6:00 pm (GMT+8 / China Standard Time)

We provide global support — simply leave a message if we are offline.

Track Your Order

You can check your order status anytime here:

→ Track My Order

Submit a Warranty/Return Request

For product warranty or returns, please fill out the form below:

→ Warranty & Returns Form

Write US

Jot us a note and we'll get back to you as quick as possible.

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What Happens Next

Our support team will review your submission within 24–48 hours.

If additional details are needed, we'll reach out via the email you provided.

We're Here to Help

Whether it's a product question, feedback, or an issue that needs fixing, we'll do our best to assist you and make things right.

Thank You for Being Part of CIVAGO

Your support helps us build better products and a warmer, smoother experience for everyone.