All orders are processed within 1–2 business days.

Orders placed on weekends or holidays will be processed on the next business day.

we experience unusually high order volume, processing time may take slightly longer.

We currently ship to the United States and select international locations.

United States

· Standard Shipping: 3–7 business days

· Expedited Shipping: 2–4 business days

· Priority Shipping: 1–3 business days

Delivery time varies based on your location and shipping option selected at checkout.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Free standard shipping may be available for qualifying orders during promotional periods.

Once your order ships, you will receive an email with a tracking number.

You may track your shipment on the carrier’s website or through your CIVAGO account page.

Return Policy

We want you to love your CIVAGO bottle.

If you’re not fully satisfied, we accept returns for unused, unwashed products within 30 days of delivery.

Returned items must be:

· In original condition

· Unused and unwashed

· With original packaging (if applicable)

Customized products are non-returnable, unless they arrived damaged or defective.

Shipping fees are non-refundable.

1 - Contact our support team with your order number.

2 - Receive return authorization and instructions.

3 - Ship your item back using a trackable shipping method.

4 - Once received and inspected, your refund will be issued to your original payment method.

Processing time: 3–7 business days after the return is received.

If you'd like to exchange for a different color or size, simply start a return and place a new order.

If your item arrived damaged or defective, please contact us within 7 days with photos or videos.

We will replace the defective part or entire product at no cost to you.

International shipping rates and delivery times vary by country.

Buyers are responsible for any customs fees, duties, or taxes.

If you have any questions regarding shipping, tracking, or returns,

please contact our support team — we’re here to help.