Yes. All CIVAGO stainless steel bottles are 100% lead-free and meet FDA, LFGB, and EU food-contact standards.
The stainless steel body is dishwasher safe (top rack recommended).For best durability, we recommend hand-washing lids and straws.
Yes. CIVAGO bottles are designed for water, coffee, tea, juice, and most everyday drinks.However, we do not recommend:carbonated beverages in straw lidshot drinks in straw lidsperishable liquids (like milk) kept for long hours
All lids are designed to be spill-resistant.The straw lid is not 100% leakproof when the straw is open.For full leakproof performance, use the spout lid or handle lid.
Yes. Thanks to double-wall vacuum insulation:Cold: up to 24 hoursHot: up to 12 hoursPerformance may vary with size and lid type.
Yes. All materials used—including stainless steel, plastic lids, and silicone parts—are BPA-free and food-grade.
Most of our 24oz and 32oz tumblers fit standard car cup holders.40oz tumblers may not fit some compact vehicles.
No. Freezing may damage the vacuum seal.To chill water, add ice cubes instead.
Yes, but use caution.Avoid boiling water with straw lids because steam pressure may cause leaks.
Yes. Most wide-mouth lids are interchangeable across CIVAGO wide-mouth bottles/tumblers.
Yes. We provide laser engraving and color printing services for custom logos.
MOQ depends on the customization type:Laser engraving: 30–50 unitsColor printing: 100–200 units
Yes. We accept common formats including AI, PDF, SVG, PNG, etc.
Production usually requires 7–15 business days, depending on order size and complexity.
Yes. We always provide a digital mockup for approval before production begins.
Yes. Discounts are available for orders over 100, 300, or 500 units.
Customized products are non-returnable and non-refundable, unless damaged or incorrect.
Customized products are non-returnable and non-refundable, unless damaged or incorrect.
Yes. We can provide custom gift boxes, thank-you cards, and branded sleeves upon request.
Use warm water, mild detergent, and a bottle brush.Do not use bleach or cleaners containing chlorine.
Straw lid: Not recommended for very hot liquidsSpout lid / handle lid: Safe for hot beverages.
Odors may come from leftover residue.We recommend:soaking with baking sodaleaving open to air-drydeep cleaning with vinegar for stubborn smells.
No. Stainless steel is not microwave-safe.
Our coating is durable, but avoid:sharp metal toolsabrasive scrubbersdishwashers with high-heat dryingdropping or strong impacts.
No. Double-wall vacuum insulation prevents condensation.
Use:baking soda + warm waterdenture-cleaning tabletsdiluted vinegar soak.
Yes. All gaskets are removable and washable to keep lids clean.
Orders ship within 1–2 business days.
Standard delivery usually takes 3–7 business days depending on location.
After shipping, you will receive a tracking number via email.You can check status anytime on our website or the carrier website.
Yes. Unused items in original condition may be returned within 30 days of receipt.
We offer a 1-year limited warranty covering:manufacturing defectslid malfunctionsvacuum insulation failureThis does not cover accidental damage or misuse.
Please contact customer service within 7 days with a photo of the issue.We will arrange a replacement.
Orders can be modified within 2 hours after placing, if not yet shipped.
We accept major credit cards, PayPal, and other popular online payment methods.
Yes. International shipping costs will be calculated at checkout.